This policy explains how Premium memberships for West’s Mapping Guild are billed, how to cancel and when we give refunds. It is part of our Terms of Service.
Plans and billing
- Premium monthly: $10/month, billed every month.
- Premium yearly: $100/year, billed once a year.
- Prices may include or exclude tax depending on where you live. Payments are processed securely by Stripe.
- Memberships renew automatically at the end of each period until you cancel. Stripe may email you a receipt for each payment.
Cancelling
You can cancel at any time from your Account page by choosing Manage billing. When you cancel, Premium stays active until the end of the period you have already paid for and then your account moves to the free plan. You will not be charged again. Changed your mind before the period ends? You can turn renewal back on from the same page.
Refunds
- Partial periods: we do not give refunds or credits for unused time in a monthly or yearly period after you cancel, except where the law requires it.
- Billing mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, contact us and we will refund the mistake.
- Yearly renewals: if your yearly membership renewed and you meant to cancel, contact us within 7 days of the renewal and we will refund that renewal, as long as the membership has not been used to save new maps since it renewed.
- Your legal rights: nothing here limits any refund or cancellation rights you have under the consumer laws where you live.
Approved refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.
Failed payments
If a renewal payment fails, Stripe will retry it over the following days and your Account page will ask you to update your card. If payment still cannot be collected, Premium ends and your account moves to the free plan.
What happens to your maps
Your saved maps are never deleted because Premium ends. If you have more saved maps than the free plan allows (2), you can still open and edit all of them, but you cannot save new maps until you are under the limit or renew Premium.
Contact
For billing questions or refund requests, email ryne@callabridge.com or submit a ticket. Please include the email address on your account.